Privacy Policy

Overview

r444 takes your privacy seriously. This Privacy Policy explains what personal data we collect when you use the r444 platform at r444.info, why we collect it, how we keep it safe, and what choices you have. By creating an account or browsing our site, you agree to the practices described here.

This policy covers every part of the r444 service: the website, the r444 mobile app, live support chat, email communication, and all payment processes including bKash, Nagad, Rocket, Upay, and Bank Transfer.

Data We Collect

Account Registration Data

When you register at r444, we collect:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Country and city of residence (Bangladesh)
• Username and encrypted password

Identity Verification (KYC) Data

Before your first withdrawal, r444 requires identity verification. We collect a copy of one of the following government-issued documents:

• National ID Card (NID)
• Passport
• Driving Licence

KYC documents are reviewed by our compliance team within 2 hours of submission. They are stored securely and used only for identity checks, fraud prevention, and regulatory compliance.

Financial Data

We record deposit and withdrawal transactions: amounts, timestamps, payment method names (e.g., bKash, Nagad), and transaction reference numbers. We do not store full bKash wallet PINs or bank account passwords. Payment credentials are handled by the respective payment providers under their own security standards.

Usage and Technical Data

When you use r444, we automatically collect:

• IP address and approximate location
• Device type, operating system, and browser version
• Pages visited, games played, session duration, and click patterns
• App version (if using the r444 Android app)

How We Use Your Data

r444 uses your personal data to:

• Operate your account — process deposits and withdrawals, apply bonuses (such as the 150% welcome bonus), and track your VIP tier progress.
• Verify your identity — meet KYC requirements before allowing withdrawals.
• Prevent fraud and money laundering — monitor transactions for unusual patterns; flag and investigate suspicious activity.
• Provide customer support — our 24/7 live chat team uses your account history to resolve issues quickly.
• Send service communications — deposit confirmations, withdrawal receipts, and account security alerts via email or SMS.
• Improve the platform — analyse aggregated, anonymised usage data to fix bugs and enhance game performance.
• Promote responsibly — where you have opted in, send you news about relevant bonuses or promotions. You can opt out at any time through account settings or by emailing [email protected].

Data Sharing and Disclosure

r444 does not sell, rent, or trade your personal information. We share data only in these specific situations:

• Payment processors — bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction data needed to complete a payment.
• Game providers — JILI, Pragmatic Play, Playtech, JDB, Habanero, and KA Gaming receive a session token and your anonymous player ID to load games. They do not receive your name, phone number, or payment details.
• Legal obligations — we may disclose data if required by a valid court order, regulatory request, or to protect the safety of our users.
• Business transfers — if r444 is acquired or merges with another company, user data may transfer as part of that transaction. We will notify affected users by email.

Cookies and Tracking

r444 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse site traffic. We use three categories:

• Essential cookies — required for login sessions and security. These cannot be disabled.
• Analytics cookies — anonymised data on how players navigate the site, used to improve page performance. You can opt out via your browser settings.
• Marketing cookies — used only if you arrive via an affiliate link, to credit referrals correctly. No data from these cookies is sold to advertisers.

To manage cookies, adjust settings in your browser or use the privacy controls in your r444 account settings.

Data Security

r444 applies industry-standard measures to protect your data:

• All data transmitted between your device and r444.info is encrypted via TLS (HTTPS).
• Passwords are hashed using bcrypt — even r444 staff cannot read your password.
• Payment data is processed through encrypted channels compliant with the payment providers' own security frameworks.
• Server access is restricted to authorised personnel, protected by multi-factor authentication.
• We run regular security audits and vulnerability scans.

If you suspect unauthorised access to your r444 account, contact our support team immediately at [email protected] or via 24/7 live chat.

Data Retention

We keep your personal data for as long as your r444 account is active. If you close your account, we retain transaction records and KYC documents for a minimum of five years to meet financial record-keeping requirements. Account preferences, chat logs, and marketing opt-in status are deleted within 90 days of account closure.

Anonymised, aggregated data (game statistics, traffic figures) may be kept indefinitely as it cannot be linked back to any individual.

Your Rights

As an r444 player, you have the right to:

• Access — request a copy of all personal data we hold about you.
• Correction — ask us to fix inaccurate or outdated information.
• Deletion — request erasure of your data, subject to our legal retention obligations.
• Restriction — ask us to pause processing your data while a dispute is resolved.
• Objection — opt out of marketing communications at any time.
• Portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, email [email protected] with the subject line "Data Request". We will respond within 14 days.

Minors and Age Verification

r444 is strictly for users aged 18 and over. We do not knowingly collect data from anyone under 18. During registration, you confirm your age. If we discover that a minor has opened an account, we will close it immediately and delete all associated personal data. If you believe a minor has accessed r444, please contact us at [email protected].

Third-Party Links and Services

The r444 platform may contain links to external sites or use third-party services (such as payment gateways). Once you leave r444.info, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party services you use, including bKash and Nagad, before sharing personal data with them.

Changes to This Policy

r444 may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy here with a new "Last updated" date and notify active users by email or via an in-app notification. Continued use of r444 after the effective date means you accept the updated terms. If you disagree with a change, you may close your account before it takes effect.

Contact Us

For any privacy-related questions, data requests, or concerns about how r444 handles your information, reach us through: